Position Summary:

The Operations Support Analyst interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. The use of an open minded and flexible approach to conform to the need of the client and business including but not limited to; communication styles, hours of operations, and changing priorities in projects and business focuses. The role also serves as the internal and external evangelist for the technology product offering, working with key customers and internal team members on solutions.

Position Responsibilities

• Provide excellent customer serving, fielding external calls and assisting with questions.
• Process and format reports for audits.
• Become a Subject Matter Expertise related to services, products and programs.
• Responsible for the integrity and assignment of user access to CyncHealth services.
• Research and identify solutions to clients concerns regarding business and system solutions.
• Talk clients through a series of actions, either via phone, email or chat, until need is resolved.
• Properly escalate and follow through unresolved issues to appropriate internal teams.
• Ensure all issues are properly logged prioritize and manage several open issues at one time.
• Provide follow up to clients as needed.
• Prepare accurate and timely reports.
• Other duties as assigned

Experience/ Requirements:

• Minimum (2) years’ work experience in IT and business/industry work experience
• Associate’s Degree in Computer Science, Business or a related field preferred.
• Healthcare and Technology experience highly preferred
• 1-2 years min work experience at an electronic medical record (EMR), preferred
• Effective verbal, written, and interpersonal communication skills
• Exceptional experience with customer engagement in written and verbal communication
• Display extensive organization skills and methodology in task management
• Highly efficient in Microsoft Office Suite including Outlook, Excel, Word, Visio, OneNote
• Ability to manage competing priorities in a complex and dynamic environment
• Ability to convey a strong presence and professional image
• Ability to work in a fast-paced and rapidly changing environment and consistently meet strict service level agreement performance requirements
• Ability to work independently as well ability to effectively work in a team environment and maintain strong working relationships
• Ability to work in a highly sensitive and confidential environment
• Demonstrate willingness to learn and pick up new tasks to assist with organizational goals

Expectations:

• Service hours are generally Monday-Friday, 8:00 AM-5:00PM, schedule may vary as necessary.
• On call rotation may be needed.
• Ability to work on a computer for extended periods of time.
• Ability to stand or sit for extended periods of time.
• Ability to lift 15 to 20 lbs.
• Ability to work from the La Vista office with reliable and predictable attendance.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for this position.

Must be authorized to work in the United States.